Delivery Policy
Effective Date: 15 November 2026
Zorequip Concepts Limited is committed to ensuring that customers receive their purchased products at the delivery address provided during checkout.
This Delivery Policy explains how orders are prepared, dispatched, and delivered to customers within Nigeria and any other locations where delivery services may be available.
1. Order Processing
Orders are processed after successful payment confirmation.
Once an order has been received, the relevant product details and delivery information may be reviewed to ensure that the order can be fulfilled correctly.
Processing and dispatch times may vary depending on product availability, order volume, and other operational considerations.
2. Delivery Locations
Zorequip Concepts Limited serves customers in Nigeria, with delivery arrangements depending on the customer’s location and available logistics services.
Delivery availability to specific locations will be determined during the ordering process.
Customers should confirm that their delivery location is within the areas currently served before completing their purchases.
3. Delivery Charges
Delivery charges may vary depending on the destination, order size, delivery method, and applicable logistics costs.
Where delivery fees apply, the relevant charges will be communicated during checkout or before an order is finalised.
Customers are responsible for reviewing the applicable delivery charges before completing their purchases.
4. Delivery Timeframes
Estimated delivery periods may depend on the customer’s location, product availability, order processing requirements, and the logistics provider handling the shipment.
Any delivery estimate communicated during the ordering process should be treated as an indication rather than a guaranteed arrival date unless expressly confirmed otherwise.
Delays may occur due to circumstances such as transportation disruptions, weather conditions, public holidays, or other events beyond our reasonable control.
Where significant delivery delays arise, customers may contact us for assistance.
5. Customer Delivery Information
Customers are responsible for providing accurate and complete delivery information when placing an order.
This includes:
- Full recipient name.
- Correct telephone number.
- Complete delivery address.
- Relevant location details or directions where necessary.
Zorequip Concepts Limited cannot be held responsible for delivery difficulties resulting from incorrect, incomplete, or misleading information supplied by the customer.
6. Receiving Your Order
Customers should ensure that someone is available to receive the delivery at the specified address.
Where possible, customers should inspect their orders upon receipt to confirm that the products correspond with the items purchased.
If a package appears damaged, incomplete, or incorrect, customers should contact us promptly with their order details and relevant photographs where available.
7. Failed Delivery Attempts
Delivery may be unsuccessful where the recipient is unavailable, the delivery address is incorrect, or the logistics provider cannot access the specified location.
Where a delivery attempt fails, customers may be required to coordinate a new delivery arrangement.
Additional delivery charges may apply where a failed delivery results in additional logistics costs, provided such charges are communicated to the customer.
8. Delayed or Missing Orders
If your order has not arrived within the estimated delivery period, please contact us with your order reference and delivery details.
We will review the available order and delivery information and provide appropriate assistance.
Customers should report missing deliveries as soon as reasonably possible so that the matter can be investigated with the relevant delivery provider.
9. Changes to Delivery Information
Requests to change a delivery address or recipient details should be submitted as soon as possible.
Changes may not be possible once an order has been dispatched or handed over to a delivery provider.
Any approved change will depend on the status of the order and the available delivery arrangements.
10. Contact Information
For delivery enquiries, delayed orders, or assistance with an existing delivery, please contact:
Business Name: Zorequip Concepts Limited
Address: 82, Murtala Muhammed Way, Yaba, Nigeria
Email: equip@zorequip.com
Website: https://zorequip.com