Returns and Cancellations Policy
Effective Date: 15 November 2026
At Zorequip Concepts Limited, we want customers to receive the products they ordered in the expected condition.
This Returns and Cancellations Policy explains how customers can request assistance with incorrect, damaged, defective, or unwanted purchases, as well as how order cancellation requests are handled.
1. Eligibility for Returns
Customers may contact us to request a return where:
- The product received is different from the product ordered.
- The product arrives damaged.
- The product has a manufacturing defect or other identifiable fault.
- The order is incomplete or contains an incorrect item.
All return requests will be reviewed based on the circumstances of the purchase and applicable consumer protection requirements.
2. Reporting a Problem With Your Order
If you receive an incorrect, damaged, or defective product, please contact us as soon as reasonably possible after delivery.
When submitting a complaint, provide the following information:
- Your order reference or confirmation details.
- A description of the issue.
- Clear photographs or other supporting evidence where applicable.
- Your contact information.
This information will help us review the complaint and determine the appropriate resolution.
3. Return Conditions
Where a return is approved, customers may be asked to return the affected product in its original condition, together with its packaging and any accompanying accessories where reasonably possible.
Products should not be intentionally damaged, altered, or misused before being returned.
Return arrangements will be communicated after the request has been reviewed.
These conditions do not limit any rights customers may have under applicable consumer protection laws.
4. Refunds
Where a refund is approved, the refund arrangement will depend on the circumstances of the order and the applicable payment method.
Refunds may be considered where:
- An order cannot be fulfilled after payment has been received.
- A product is confirmed to be defective or incorrect and a refund is the appropriate resolution.
- An order is successfully cancelled before fulfilment, where applicable.
- A refund is otherwise required under applicable consumer protection laws.
Approved refunds will generally be processed through the original payment method where reasonably possible.
The time required for the funds to reflect in the customer’s account may depend on the payment provider or financial institution.
Customers will be informed of the applicable refund arrangement.
5. Order Cancellations
Customers who wish to cancel an order should contact Zorequip Concepts Limited as soon as possible after placing it.
Cancellation requests are subject to the current processing and dispatch status of the order.
Orders that have not yet been processed or dispatched may be eligible for cancellation.
Once an order has been dispatched or handed over to a delivery provider, cancellation may no longer be possible. In such cases, customers may need to follow the applicable return procedure.
Where payment has already been received for an approved cancellation, the applicable refund arrangement will be communicated to the customer.
6. Exchanges
Customers who receive an incorrect or defective product may contact us to request an exchange.
Exchange requests will depend on product availability and the circumstances of the complaint.
Where the original product is unavailable, an alternative resolution may be discussed with the customer.
7. Non-Returnable Products
Certain products may be subject to specific return restrictions due to their nature, condition, or applicable hygiene and safety considerations.
Where such restrictions apply, they will be communicated to customers before purchase where reasonably necessary.
Nothing in this section removes statutory rights relating to defective, misrepresented, or incorrectly supplied products.
8. Return Delivery Costs
Responsibility for return delivery costs will depend on the reason for the return and the applicable consumer protection requirements.
Where a return is necessary because an incorrect, defective, or damaged product was supplied, the appropriate return arrangement will be communicated to the customer.
For other return requests, any applicable delivery costs will be discussed before the return is arranged.
9. Fraudulent or Abusive Requests
Zorequip Concepts Limited reserves the right to investigate return, refund, and cancellation requests where there are reasonable concerns about fraudulent activity, misuse, or inaccurate claims.
Any decision will be made subject to applicable consumer protection laws and the customer’s legal rights.
10. Contact Us
For return requests, refund enquiries, exchanges, or order cancellations, please contact us using the details below:
Business Name: Zorequip Concepts Limited
Address: 82, Murtala Muhammed Way, Yaba, Nigeria
Email: equip@zorequip.com
Website: https://zorequip.com
Please include your order reference and a clear explanation of your request so that we can assist you appropriately.