Privacy Policy

Effective Date: 15 November 2026

Zorequip Concepts Limited respects the privacy of its customers and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, make purchases, or communicate with us.

By using our website, you acknowledge that your information may be processed as described in this policy.

1. Information We Collect

We may collect personal information that you provide when using our website or purchasing products.

This information may include:

Personal Details: Your name and other identifying information provided during checkout.
Contact Information: Your email address and telephone number.
Delivery Information: Your delivery address and other details required to fulfil an order.
Order Information: Products purchased, order references, payment status, and transaction-related details.
Communication Records: Information you provide when contacting us with questions, complaints, or enquiries.

We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, device information, and website usage data, where applicable.

2. How We Use Your Information

We collect and use personal information for legitimate business and operational purposes, including:

Processing and managing customer orders.
Confirming payments and coordinating deliveries.
Communicating order updates and responding to enquiries.
Providing customer support and handling complaints.
Maintaining website security and preventing fraudulent activities.
Improving our website, products, and shopping experience.
Meeting applicable legal and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the reasons for which it was collected, unless permitted by applicable law.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

These providers may collect and process payment-related information under their own privacy and security policies.

Where payment processing is handled by a third party, Zorequip Concepts Limited does not intend to store customers’ complete payment card details on its own website.

Customers should review the privacy policies of the relevant payment providers when using their services.

4. Sharing of Personal Information

We do not sell customers’ personal information.

We may share relevant information with trusted third parties where necessary to operate our business and fulfil customer requests.

These parties may include:

Delivery and logistics providers responsible for transporting orders.
Payment service providers responsible for processing transactions.
Website hosting, maintenance, and technical service providers.
Professional advisers or regulatory authorities where legally required.

Information shared with third parties will be limited to what is reasonably necessary for the relevant purpose.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve the browsing experience.

Cookies may help us remember certain preferences, maintain website sessions, and understand how visitors interact with our website.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website functions.

Where required by applicable law, we will obtain appropriate consent before using non-essential cookies.

6. Data Protection and Security

Zorequip Concepts Limited takes reasonable technical and organisational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include access restrictions, secure systems, and appropriate safeguards when working with third-party service providers.

Although we take reasonable precautions, no internet-based system or electronic storage method can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected.

Information relating to purchases, payments, customer communication, and business transactions may be retained where required for accounting, recordkeeping, legal, or regulatory purposes.

When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it, subject to applicable legal requirements.

8. Your Privacy Rights

Subject to applicable laws, including the Nigeria Data Protection Act 2023, you may have the right to:

Request access to personal information we hold about you.
Request corrections to inaccurate or incomplete information.
Request the deletion of personal information where legally permissible.
Object to or request restrictions on certain processing activities.
Withdraw consent where processing is based on consent.
Request information about how your personal data is being processed.
Lodge a complaint with the relevant data protection authority.

To exercise these rights, please contact us using the details provided below.

9. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of external websites. Customers are encouraged to review the privacy policies of those websites before providing personal information.

10. Children’s Privacy

Our website is not specifically directed at children, and we do not knowingly collect personal information from children in circumstances where parental or guardian consent is legally required.

If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business operations, website functionality, or applicable legal requirements.

Any revised version will be published on this page, together with an updated effective date where appropriate.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how your information is handled, please contact:

Business Name: Zorequip Concepts Limited

Address: 82, Murtala Muhammed Way, Yaba, Nigeria

Email: equip@zorequip.com

Website: https://zorequip.com